Frequently Asked Questions

FAQ's

When can I expect my product to arrive?

You will typically receive your product within 4-8 business days. However, due to COVID-19, our shipping provider is experiencing delays.

How often should I take my CBD product?

Take Koi CBD as needed. Some people take it only once a day, while others take it three times a day.

How much CBD is there per serving?

Please see the detailed information available on each product page.

Is the milligram per serving or for the entire bottle?

We list both the total CBD in milligrams for the whole product and the individual serving where applicable.

How do I store my CBD and Delta-8 and Delta-9 products?

It is best to keep your products stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to extreme heat or cold can cause CBD degradation. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, CBD products have a shelf life of about one year.

What are the ingredients in my CBD and Delta-8 and Delta-9 products?

Please see the detailed information available on each product page.

I am currently on prescribed medications. Can I still use these products?

If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

Can I place my order over the phone?

While we can take orders over the phone, it is best to complete your purchase through our website.

Is the packaging discreet?

Yes. We do not list “CBD” on the outside of our shipping packages to protect your privacy and to prevent theft.

How do I return my product?

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Is there a faster shipping option available?

Please contact us for faster shipping options before placing your order.